1. Commencement of Job: Job execution will begin upon receipt of full payment.

2. Timelines: We strive to complete all jobs within 72-96 working hours unless otherwise specified. (Public holidays and Sundays do not count)

Security:
3. Two-Factor Authentication: It is essential to have two-factor authentication enabled before we initiate any work.

4. Password and Login Information: Prior to making payment, please verify that your passwords and login details are accurate. Please cross-check your login details thoroughly.

5. Account Responsibility: If we work on the wrong account due to negligence on your part, a refund will not be provided, and you’d have to pay 50% extra for the correct account

6. Password Attempts: For security reasons, we will not attempt passwords more than twice.

Refunds:
7. Completed Job Refunds: We do not offer refunds for successfully completed jobs.

8. Partial Refunds: In the event that
¡. we are unable to resolve an issue

¡¡. You suddenly changed your mind

¡¡¡. We login and service you paid for is already there, we will issue a 70% refund.

¡v. Diagnosis fee is non-refundable

Others:
9. Exclusive Engagement: To avoid conflicts, please refrain from involving any other party while we are working on your account.

10. Information Submission: Our accounts are not a savings platform, If you make a payment for any service, kindly provide your login information within 2 weeks.

11. Validity of Payments: Payments made and not utilized within 2 weeks will not be refunded

If you send your login details after two weeks, you’d balance an extra 50% of the fee initially paid